Overview
Fondazione vitae salute has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. Fondazione vitae salute expects that all donors will exercise due care and diligence while making donations. Fondazione vitae salute also recognizes that a donation may be made erroneously or donors may change their mind. Fondazione vitae salute will examine request for refund of donation and endeavor to make the refund. Fondazione vitae salute may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation
Refunds
Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach Fondazione vitae salute office within 7 (Seven) days from the date on which you made the donation i.e.:
- The date on which you Made the donation online, electronically or through other means, OR
- The date on which you Handed over the cheque / demand draft to Fondazione vitae salute or someone authorised by Fondazione vitae salute for this purpose, OR
- The date on which you Despatched the cheque / demand draft to Fondazione vitae salute by other means.
The refund process may take time 7 to 14 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.
Need help?
Contact us at info@fondazionevitaesalute.org for questions related to refunds and returns.
